Our frequently asked self storage Questions

01Services

Self Storage is your own personal Storage space. Small or large, you lock the space and keep the key. Storefriendly Singapore is your safe, clean and reliable self storage provider. We provide quality, reliable and secure storage to our customers to solve the storage problem.

Storefriendly comes in different room sizes which helps you optimize space to free up the mess in your life.

StorefriendlyGO is a cutting edge technology where you wait for your storage to deliver to you improving customer experience. Your items are also secured in a no man zone.

Storefriendly On Demand helps you to bring all sizes of objects from your place to our facility. You do not need to visit our storage space in Singapore as we collect and deliver your items to you whenever you want it.

Storefriendly Park is a service where you are able to optimize storage space while working at the same time.

02General

Customers can use their own transport or Storefriendly movers can pick up your goods when you move in. Ask us in the office for details to deliver. Storefriendly can help you to move your storage items to another location, like your home or office.

Most household items, business items and commercial items can be stored in our storage spaces at Storefriendly. Items that cannot be stored in any of our storage spaces include dangerous goods such as toxic/corrosive/oxidizing materials, flammable gases/liquids, gunpowder/firearms, batteries, and prohibited/controlled items and fuel or diesel. Mowers must be drained of fuel.

Storing your goods at Storefriendly provides a clean and safe environment for all items stored by customers. We take storing your valuables seriously. It is extremely important that your personal safety is considered when you visit and the security of the stored items in Storefriendly. Our Self Storage spaces are safe and well-lit. In addition, there are CCTV and 24/7 surveillance system in all our branches.

Storefriendly customers do not sign a long-term lease. We use a simple SSAA approved Storage agreement. You only stay for as long as you need. You can move in immediately on the day they sign the agreement. Your stay can be as short as one month and give us at least 14 day’s notice to move out. Storage fees are paid monthly in advance and can be paid by cash, cheque, credit card.

No, as we respect your privacy when it comes to the items you store in your boxes. When packing your items, please ensure that items are safely wrapped in bubble wrap or packaging paper if necessary. All items should be carefully packed so that they can be safely transported and stored.

03Storage

Yes, we provide a storer insurance for your items with coverage up to $50,000 depending on your individual needs.


The property you store at a Storefriendly location is insured against loss or damage caused by any of the following events during the period that you’ve paid to cover: Fire, Lightning, Aircraft Damage, Bursting or Overflowing of Pipes and Water Tanks, Earthquake, Volcanic Eruption, Hurricane, Cyclone, Typhoon and Windstorm and Flood arising therefrom, Full Flood, Explosion, Impact Damage, Riot and Strike, Malicious Damage, hail, snow, ice or frost, Direct Water Damage except for condensation, earthquake shock, spontaneous combustion, sonic shock waves, acts of civil authorities, smoke damage, tsunami, tidal wave, automatic sprinkler leakage, landslip and subsidence (arising from flood only), and Burglary.


The insurance is provided by the Singapore branch of Allied World Assurance Company, Ltd.

ased on the value of your items, you can choose to cover up to $50,000. In event of a claim, the excess is generally SGD250 for each and every loss, with a few exceptions (see full list below).

Water Damage

SGD350 each and every loss

Hurricane, Cyclone, Typhoon, Windstorm,

Flood, Hail, Snow, Ice or Frost, Water Damage

arising from overflowing or leaking from any

pipes, water systems, roof, roof guttering and

downpipes

SGD1,000 each and every claim

Landslip and Subsidence (arising from Flood only)

SGD5,000 each and every loss

Leakage of Liquid Clause/Direct Water Damage

SGD350 each and every loss

Burglary

SGD250 each and every loss

All other losses

SGD250 each and every loss

Inform one of Storefriendly’s site staff upon discovery of your loss and they will guide you through the process.

Most of your items with only few exceptions (listed below) are covered under this insurance programme.

04Insurance

Yes, we provide a storer insurance for your items with coverage up to $50,000 depending on your individual needs.


The property you store at a Storefriendly location is insured against loss or damage caused by any of the following events during the period that you’ve paid to cover: Fire, Lightning, Aircraft Damage, Bursting or Overflowing of Pipes and Water Tanks, Earthquake, Volcanic Eruption, Hurricane, Cyclone, Typhoon and Windstorm and Flood arising therefrom, Full Flood, Explosion, Impact Damage, Riot and Strike, Malicious Damage, hail, snow, ice or frost, Direct Water Damage except for condensation, earthquake shock, spontaneous combustion, sonic shock waves, acts of civil authorities, smoke damage, tsunami, tidal wave, automatic sprinkler leakage, landslip and subsidence (arising from flood only), and Burglary.


The insurance is provided by the Singapore branch of Allied World Assurance Company, Ltd.

Based on the value of your items, you can choose to cover up to $50,000.

In the event of a claim, the excess is generally SGD250 for each and every loss, with a few exceptions (see full list below).

Water Damage

SGD350 each and every loss

Hurricane, Cyclone, Typhoon, Windstorm,

Flood, Hail, Snow, Ice or Frost, Water Damage

arising from overflowing or leaking from any

pipes, water systems, roof, roof guttering and

downpipes

SGD1,000 each and every claim

Landslip and Subsidence (arising from Flood only)

SGD5,000 each and every loss

Leakage of Liquid Clause/Direct Water Damage

SGD350 each and every loss

Burglary

SGD250 each and every loss

All other losses

SGD250 each and every loss

Alternatively, You may refer to this link to speak to our Site Executives for more information.


Alternatively, you may send an email respectively:


– If your items are currently stored in Paya LebarUbiBedok South or Balestier, you may send an email to [email protected].


– If your items are currently stored in Leng KeeAlexandraBukit Merah or Clementi, you may send an email to [email protected].

This insurance does not cover the items listed below:

  • Deeds, jewellery, watches, precious stones, furs or garments trimmed with fur, and bullion.
  • Securities, obligations or documents of any kind, stamps, coined or paper money, cheques, books of accounts, other business books, computer systems records, manuscripts, plans, drawings or designs, patterns, and models or moulds.
  • Registered motor vehicles and motorcycles, boats or watercraft.
  • Any flammable liquid, gas or oil such as petrol, kerosene, LPG, aerosols, diesel fuel or engine oil, any corrosive chemicals or nitrates such as chlorine, sulphuric acid or fertiliser, coal, or explosives.
  • Tobacco, cigarettes, paint or tyres in bulk.
  • Your excess, which is the amount of any claim that you pay before the claim is paid to you.
  • The list below:

food or perishable goods

substances, items or goods illegally

obtained

birds, fish, animals living creatures

illegal substances, drugs, items or

goods

dangerous, explosive, combustible or

flammable materials or liquids such as

paint, petrol, oil, gun powder,

saltpetre, kerosene, oil or cleaning

solvents

items which emit any fumes, smells or

odours from the unit or any noise to

be audible or vibration to be felt

outside the unit

arms, weapons or ammunition

compressed gases

chemicals, radioactive materials or

biological agents

any other hazardous or dangerous

materials the storage of which is

subject to control by law

toxic waste, asbestos or other

materials of a dangerous nature

items which are irreplaceable such as

currency, jewellery, furs and

dee

05Self Storage

Self Storage is your own personal Storage space. Small or large, you lock the space and keep the key. Storefriendly Singapore is your safe, clean and reliable self storage provider. We provide quality, reliable and secure storage to our customers to solve the storage problem.

Storefriendly offers easy access with a smart card and biometric security access that is convenient to our customers. You can store and pick up your items during the opening hours without any additional payment or telephone reservation. We have trolleys to assist you at the loading dock.

Most household items, business items and commercial items can be stored in our storage spaces at Storefriendly. Items that cannot be stored in any of our storage spaces include dangerous goods such as toxic/corrosive/oxidizing materials, flammable gases/liquids, gunpowder/firearms, batteries, and prohibited/controlled items and fuel or diesel. Mowers must be drained of fuel.

Storefriendly customers do not sign a long-term lease. We use a simple SSAA approved Storage agreement. You only stay for as long as you need. You can move in immediately on the day they sign the agreement. Your stay can be as short as one month and give us at least 14 day’s notice to move out. Storage fees are paid monthly in advance and can be paid by cash, cheque, credit card.

Storing your goods at Storefriendly provides a clean and safe environment for all items stored by customers. We take storing your valuables seriously. It is extremely important that your personal safety is considered when you visit and the security of the stored items in Storefriendly. Our Self Storage spaces are safe and well-lit. In addition, there are CCTV and 24/7 surveillance system in all our branches.

Free parking is available at selected branches. Please approach the front desk for more details.

06Wine Storage

Storefriendly offers unparalleled wine storage solutions in Singapore, catering to the needs of wine collectors and enthusiasts seeking optimal conditions for their prized collections. Our state-of-the-art facilities are designed to ensure your wine ages perfectly, with controlled temperature and humidity levels that mimic traditional wine cellars.

Our wine storage facilities stand out due to their advanced climate control technologies, ensuring that every bottle is stored under ideal conditions. Security is paramount, with 24/7 monitoring and access control systems in place. We provide both individual lockers and private wine storage rooms, catering to collections of all sizes.

Proper wine storage is crucial for preserving taste and enhancing the aging process. Storefriendly’s wine storage units are equipped with temperature and humidity controls set to ideal wine storage conditions. Our team of experts is also on hand to offer advice on managing your collection effectively.

Storefriendly caters to wine collections of all sizes, from a few cherished bottles to extensive collections requiring more significant space. Our flexible storage solutions allow you to choose a space that fits your collection perfectly, with the option to adjust as your collection grows.

Yes, Storefriendly provides convenient access to your wine collection. Our secure, climate-controlled facilities are accessible to our clients, ensuring that you can reach your wine whenever you need it, whether for a special occasion or to add to your collection.

Storefriendly offers competitive pricing for wine storage in Singapore, ensuring that our premium services provide excellent value. We believe in transparent pricing without hidden fees, allowing you to enjoy top-notch wine storage solutions within a reasonable budget.

Beyond storage, Storefriendly offers a suite of services for wine collectors, including inventory management, collection advice, and assistance with transport and handling of wine. Our commitment to providing a comprehensive wine storage experience makes us the preferred choice for wine enthusiasts across Singapore.

Climate control is essential for preserving the integrity and enhancing the maturity of wine. Our facilities maintain constant temperature and humidity levels, crucial for preventing cork dryness, wine oxidation, and ensuring your wine ages gracefully, developing complexity and depth over time.

Absolutely. At Storefriendly, we encourage our clients to visit and interact with their wine collection within our elegant wine cellars.

 

Designed with the wine enthusiast in mind, our storage facilities feature walk-in cellars that not only prioritise wine preservation but also provide an immersive experience.

 

Each cellar is meticulously maintained to ensure optimal conditions, so you can rest assured that every bottle stored with us is kept in perfect condition.

 

Our aim is to blend functionality with elegance, offering secure, climate-controlled environments that are as much about storing wine as they are about celebrating it.

 

Whether you wish to check on your collection, retrieve a bottle for a special occasion, or simply enjoy being surrounded by your prized wines, our facilities provide the perfect backdrop.

06Co-Working

The cost of Coworking spaces in Singapore varies, with options ranging from affordable daily rates to monthly memberships. At Storefriendly, we pride ourselves on offering competitive prices for our Coworking spaces, ensuring affordability without compromising on quality. Whether you’re interested in hot desking or a private office space, our rates are designed to cater to both startups and established businesses looking for a cost-effective solution.

Investing in a Coworking space is highly beneficial, especially for freelancers, entrepreneurs, and businesses looking for flexibility and networking opportunities. Storefriendly’s Coworking spaces not only provide a professional working environment but also foster collaboration with like-minded individuals, offering amenities that enhance productivity and creativity.

Etiquette in Coworking spaces revolves around respect and consideration for fellow users. This includes maintaining a reasonable noise level, ensuring communal areas are kept clean, and using shared resources responsibly. At Storefriendly, we cultivate a community spirit that encourages mutual respect and professionalism, making our Coworking spaces enjoyable for everyone.

Yes, taking calls in a Coworking space is permitted. Storefriendly’s coworking spaces are designed with dedicated areas for phone calls to ensure privacy and minimal disruption to others. For longer or confidential conversations, our private meeting rooms or phone booths are available to provide the perfect setting.

Similar to taking calls, speaking on the phone is allowed within designated areas in our Coworking spaces. We strive to balance open communication with a respectful working environment, ensuring all members can conduct their business effectively without interfering with the productivity of others.

The main difference lies in flexibility and community. Coworking spaces, like those offered by Storefriendly, provide a shared, dynamic environment that encourages networking and collaboration, with options for hot desking, dedicated desks, and private office spaces. Traditional office spaces typically involve longer lease terms and cater to a single business, lacking the communal vibe and flexibility of Coworking settings.

Storefriendly’s Coworking spaces offer a range of facilities, including high-speed internet, comfortable workstations, shared meeting spaces, and areas for relaxation and networking. Catering to diverse work styles and needs, our spaces are designed to promote productivity and innovation among entrepreneurs, freelancers, and businesses seeking a vibrant working community.

Absolutely! Our Coworking spaces are tailored to suit a wide array of professional needs, from individuals seeking a quiet place for focused work to teams needing collaborative spaces. With the flexibility to choose from hot desking, dedicated desks, or private offices, Storefriendly caters to freelancers, remote workers, startups, and established companies looking for a dynamic workspace in Singapore.

07Workspaces

Storefriendly offers a variety of workspaces to suit different needs, including private offices, coworking desks, and meeting rooms. Whether you’re a freelancer, small business owner, or remote worker, we have a workspace solution for you.

Our workspaces come fully equipped with essential amenities such as high-speed internet, ergonomic furniture, printing facilities, and access to communal areas like kitchens and lounges. Additionally, some locations may offer additional amenities such as meeting rooms, event spaces, and fitness facilities.

Yes, Storefriendly offers flexible rental options for our workspaces. Whether you need a space for a few hours, a day, a month, or longer, we have rental plans to accommodate your schedule and budget.

Yes, the security of our workspaces is a top priority at Storefriendly. Our facilities are equipped with 24/7 security surveillance, access control systems, and onsite staff to ensure a safe and secure working environment for all occupants.

Absolutely! We encourage prospective tenants to schedule a tour of our workspaces to see the facilities firsthand and discuss their specific needs with our team. You can easily book a tour through our website or by contacting our customer service team.

Yes, Storefriendly offers a range of additional services to support our workspace tenants, including mail handling, administrative support, IT assistance, and more. Our goal is to provide a seamless and productive working experience for all our customers.

Getting started is easy! Simply visit our website or contact our customer service team to inquire about availability, schedule a tour, and discuss your workspace needs. Once you’ve found the perfect space, we’ll guide you through the rental process and get you set up for success.

Customer Reviews From Storefriendly

Over 20,000 individuals and businesses use Storefriendly

Request for a quote or speak to our Customer Relations team for more information.

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